General terms and conditions with customer information
1. Scope of application
2. Offers and performance descriptions
3. Ordering and conclusion of contract
4. Prices and shipping costs
5. Delivery, product availability
6. Payment modalities
7. Reservation of title
8. Warranty and guarantee
9. Liability
10. Save the contract text
11. Jurisdiction, applicable law, contractual language
1. Scope of application
1.1. For the business relationship between Erich Alfranseder Imkerei-Technik, owner: Erich Alfranseder, Hauptstraße 15, 84533 Stammham (hereinafter “seller”) and the customer (hereinafter “customer”).
1.2. You can reach our customer service for questions, complaints and complaints on working days from 9:00 AM to 14:00 PM and from 16.:00 PM to 18:00 PM under the phone number +49 8678/749644 as well as by e-mail at info@alfranseder.com.
1.3. Consumers within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for a purpose that can not be predominantly attributed to his commercial or independent professional activity (§ 13 BGB).
1.4. Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.
2. Offers and performance descriptions
2.1. The presentation of the products in the online shop is not a legally binding offer, but a request for an order. Performance descriptions in catalogs as well as on the websites of the seller have not the character of an assurance or guarantee.
2.2. All offers are valid as long as stocks last, unless otherwise stated. Errors and omissions are reserved.
3. Ordering and conclusion of contract
3.1. The customer can select products from the assortment of the seller without obligation and collect them via the [in the basket] button in a so-called shopping basket. Within the shopping basket the product selection can be changed, e.g. to be deleted. Afterwards, the customer can go to the end of the ordering process via the [Continue Checkout] button within the shopping cart.
3.2. Via the [order for payment] button, the customer makes a binding request to purchase the goods in the shopping basket. Before sending the order, the customer can change and view the data at any time and return to the shopping basket using the browser function “back” or cancel the order process as a whole. Required fields are marked with an asterisk (*).
3.3. The seller then sends the customer an automatic acknowledgment of receipt by e-mail in which the order of the customer is re-listed and which the customer can print out using the function “print” (order confirmation). The automatic confirmation of receipt only documents that the customer’s order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller dispatches the ordered product to the customer within 2 days Has confirmed to the customer within two days with a second e-mail, express order confirmation or delivery of the invoice.
3.4. If the seller allows a prepayment, the contract comes with the provision of the bank data and payment request. If, despite the due date, the payment has not been received by the seller up to 10 calendar days after the order has been repaired, the seller reverts from the contract with the result that the order is lapsed and the seller does not make a delivery obligation. The order is then completed for the buyer and seller without further consequences. A reservation of the article with prepayment payments therefore takes place for a long time for 10 calendar days.
4. Prices and shipping costs
4.1. All prices shown on the website of the seller are inclusive of the applicable statutory value-added tax.
4.2. In addition to the stated prices, the seller will charge shipping for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
5. Delivery, product availability
5.1. If advance payment has been agreed, delivery will be made upon receipt of the invoice amount.
5.2. Should the delivery of the goods fail due to fault of the buyer despite three attempts to deliver the goods, the seller can withdraw from the contract. Possibly. Payments will be reimbursed to the customer without delay.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier without his own fault, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, propose the delivery of a comparable product. If a comparable product is not available or if the customer does not wish to deliver a comparable product, the seller will immediately refund the customer already compensated.
5.4. Customers are informed of delivery times and delivery restrictions (for example, restrictions on deliveries to specific countries) on a separate information page or within the respective product description.
6. Payment modalities
6.1. The customer can choose from the available payment methods within the framework and before the completion of the order process. Customers are informed about the available funds on a separate information page.
6.2. If payment is possible by invoice, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, the payment must be made in advance without any deduction.
6.3. If third parties are charged with the payment processing, e.g. Paypal shall be subject to their General Terms and Conditions.
6.4. If the payment is due according to the calendar, the customer is already in default by default. In this case, the customer shall pay the statutory interest on arrears.
6.5. The customer’s obligation to pay interest on arrears does not preclude the seller from asserting further default damages.
6.6. The customer is only entitled to set off his counterclaims if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention insofar as the claims result from the same contractual relationship.
7. Reservation of title
The goods delivered remain the property of the vendor until full payment has been received.
8. Warranty and guarantee
8.1. The warranty is determined by legal regulations.
8.2. A warranty exists for the goods delivered by the seller only if this has been expressly delivered. Customers are informed about the warranty conditions prior to initiating the order process.
9. Liability
9.1. The following exclusions and limitations of liability apply to a liability of the seller for damages without prejudice to the other statutory requirements.
9.2. The seller is liable without limitation, insofar as the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations whose violation jeopardizes the attainment of the purpose of the contract or for the violation of obligations which fulfill the proper execution of the contract at all and which the customer regularly trusts. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The Seller is not liable for the slightly negligent violation of obligations other than those specified in the preceding sentences.
9.4. The above limitations of liability do not apply in case of injury to life, body and health, for a defect after assumption of a guarantee for the quality of the product and in the case of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the Seller’s liability is excluded or restricted, this also applies to the personal liability of employees, representatives and vicarious agents.
10. Save the contract text
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address specified by him. With the order confirmation, the customer also receives a copy of the terms and conditions, including instructions for revocation and the instructions on shipping costs as well as terms of delivery and payment. If you have registered in our shop you can see your orders placed in your profile area. We also store the text of the contract but do not make it available on the Internet.
11. Final provisions
11.1. Jurisdiction and place of performance shall be the place of business of the seller if the customer is a merchant, a legal person of public law or a public special fund.
11.2. The contract language is German.
11.3. European Commission online dispute resolution platform (OS) for consumers: http://ec.europa.eu/consumers/odr/. We are not willing and not obliged to participate in a dispute settlement procedure before a consumer sack.
